Privacy & Policy

Emertat Beauty Polyclinic respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact our clinic, request an appointment, or use our aesthetic and beauty clinic services in Dubai.

By using our website or submitting your information through our contact forms, booking forms, phone, email, WhatsApp, or other communication channels, you agree to the practices described in this Privacy Policy.

Emertat Beauty Polyclinic is a beauty and aesthetic polyclinic located in Business Bay, Dubai, United Arab Emirates. We provide consultation-led aesthetic services, including skin treatments, laser hair removal, cosmetic injectables, dermal fillers, and personalized beauty care.

For privacy-related questions, you may contact us using the contact details available on our website or by visiting our clinic directly.

We may collect personal information such as your name, phone number, email address, preferred appointment time, treatment interests, enquiry details, and communication history when you contact us or request a consultation.

If you attend a consultation or treatment, we may also collect information relevant to your treatment journey, such as skin concerns, treatment history, medical background, allergies, consent forms, aftercare notes, and other details needed to provide safe and personalized care.

We may collect technical information when you visit our website, including browser type, device information, pages visited, approximate location, referral source, and basic analytics data used to improve website performance and user experience.

We use your information to respond to enquiries, arrange appointments, provide consultation guidance, manage your treatment journey, communicate with you, improve our services, and maintain appropriate clinic records.

We may also use your information to send appointment reminders, follow-up messages, aftercare guidance, service updates, or promotional communications when permitted and appropriate.

We do not use your personal information for purposes that are unrelated to your enquiry, booking, consultation, treatment, clinic relationship, website experience, or lawful operational requirements.

Aesthetic treatments often require careful assessment before a service is recommended. During consultation, we may ask questions about your skin, lifestyle, treatment goals, previous treatments, allergies, medications, and relevant health information.

This information helps our team provide safer treatment planning, personalized recommendations, and appropriate aftercare instructions. Please provide accurate information so that our team can guide you responsibly.

In some cases, clinical or treatment-related photographs may be requested for assessment, documentation, progress tracking, or treatment planning. Such images are handled with care and are treated as confidential clinic information.

We will not publish identifiable before-and-after images, testimonials, or marketing visuals without your permission. If consent is requested for marketing use, the purpose and usage will be explained before publication.

Our website may use cookies or similar technologies to support basic website functionality, understand visitor behaviour, measure performance, and improve the browsing experience.

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

We do not sell your personal information. We may share limited information with trusted service providers who help us operate our website, manage communications, process bookings, host data, provide analytics, or support clinic administration.

Where required, we may also share information with professional advisors, regulatory authorities, healthcare-related entities, or legal bodies when necessary to comply with applicable law, protect rights, respond to lawful requests, or ensure patient safety.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Although we work to protect your information, no website, digital communication, or electronic storage method can be guaranteed to be completely secure. We encourage you not to send highly sensitive information through unsecured channels.

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including appointment management, treatment records, clinic administration, legal obligations, dispute resolution, and regulatory requirements.

Retention periods may vary depending on the type of information, the nature of the service, and applicable clinic, healthcare, or legal requirements in the United Arab Emirates.

Some digital service providers used for website hosting, analytics, communication, or administration may process data outside the United Arab Emirates. Where this happens, we take reasonable steps to work with providers that apply appropriate privacy and security safeguards.

If health-related information is involved, additional restrictions or requirements may apply depending on the nature of the data and the applicable UAE healthcare data rules.

Subject to applicable law, you may request access to your personal information, ask for correction of inaccurate information, request deletion where legally possible, object to certain processing activities, or withdraw consent where processing is based on consent.

To submit a privacy request, please contact us using the contact details available on our website. We may need to verify your identity before responding to your request.

If you choose to receive promotional messages, we may contact you about clinic updates, offers, services, educational content, or aesthetic care information that may be relevant to you.

You may opt out of marketing communications at any time by following the unsubscribe instructions where available or by contacting our clinic directly.

Our website and services are intended for adults or individuals using our services with appropriate consent from a parent or legal guardian where required.

We do not knowingly collect personal information from children for marketing purposes. If you believe a child has submitted personal information to us without appropriate consent, please contact us.

Our website may include links to third-party websites, platforms, maps, social media pages, booking tools, or communication services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party services you choose to use.

We may update this Privacy Policy from time to time to reflect changes in our services, website, operational practices, or legal requirements.

The updated version will be published on this page. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Emertat Beauty Polyclinic using the contact details listed on our website.

Clinic Address: Unit 2213, 22nd Floor, Al Manara Tower, Business Bay, Dubai, United Arab Emirates.